1. Order Processing
All orders are processed and dispatched within 1-2 business days of order confirmation (excluding Sundays and public holidays), subject to product availability and successful payment verification. During sale periods or high-demand occasions, dispatch may take slightly longer — we will keep you informed via email/SMS.
2. Delivery Timelines
- Metro cities: typically 3-5 business days from dispatch.
- Other cities & towns: typically 5-7 business days from dispatch.
- Remote / rural locations: may take 7-10 business days depending on courier serviceability.
These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be delayed due to factors beyond our control, such as weather conditions, regional restrictions, courier delays, or incorrect/incomplete address information.
3. Shipping Charges
Shipping charges (if any) are calculated at checkout based on order value, weight and delivery location, and will be clearly displayed before you complete your payment. We may offer free shipping on orders above a specified value from time to time — any such offer will be highlighted on the website.
4. Serviceable Locations
We currently ship across most pin codes in India through our courier partners. Certain remote locations may not be serviceable — if your pin code is not serviceable, you will be notified at checkout or shortly after placing your order, and a full refund will be issued if the order cannot be delivered.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email/SMS containing your tracking number and courier partner details. You can also track your order anytime from the My Orders section of your account, or via our Track Order page.
6. Packaging
All products are carefully packed to preserve freshness and prevent damage in transit — glass jars and bottles are cushioned, and perishable items are sealed securely. If you receive a package that appears tampered with or damaged, please do not accept the delivery, or record an unboxing video and contact us within 48 hours of delivery.
7. Failed Delivery Attempts
Our courier partners typically make up to 2-3 delivery attempts. If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order may be returned to us. In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund after deducting shipping costs already incurred, as applicable.
8. Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible. We can accommodate address changes only before the order has been dispatched.
9. International Shipping
At this time, we ship only within India. We do not currently offer international shipping.
10. Contact Us
For any shipping-related queries, please reach out via our Contact Us section or the Track Order page.