1. Our Promise
At Tattvam, we take great care in sourcing, preparing and packaging every product. If something isn't right with your order, we want to make it right. Please read below to understand our cancellation, return, replacement and refund process.
2. Order Cancellation
- Orders can be cancelled free of charge as long as they have not yet been shipped. You can cancel from My Orders, or by contacting our support team.
- Once an order has been shipped/dispatched, it cannot be cancelled — however, you may refuse delivery or initiate a return once received (subject to the return conditions below).
- Cancelled-order refunds are processed to the original payment method within 5-7 business days.
3. Return Eligibility
Because many of our products are consumable, natural food and wellness items, returns are accepted only under the following conditions, to protect the health and safety of all our customers:
- The product is damaged, defective, expired, or incorrect (wrong item/variant delivered).
- The product's outer packaging/seal was tampered with or broken upon delivery.
- Return request is raised within 7 days of delivery.
Please note: For hygiene and safety reasons, we cannot accept returns of consumable products (ghee, oils, herbal blends, skincare, etc.) once opened or used, unless the product itself is defective, damaged or incorrect. Gift hampers and customised/corporate gifting orders are non-returnable once dispatched, except in case of damage or defect.
4. How to Raise a Return / Replacement Request
- Go to My Orders and select the relevant order, or contact us via the Contact Us section.
- Share your order number, a description of the issue, and photos/an unboxing video of the product and packaging (this helps us resolve your request faster).
- Our team will review your request within 24-48 hours and share the next steps — pickup arrangement, self-ship instructions, or a replacement/refund, as applicable.
5. Replacement
Where a product is confirmed to be damaged, defective or incorrect, we will offer a free replacement of the same item, subject to stock availability. If the item is out of stock, we will offer a full refund or store credit instead, as per your preference.
6. Refunds
- Once a returned item is received and inspected (or once a refund is approved without return, e.g. for a cancelled/undelivered order), we will process your refund.
- Prepaid orders: refunded to the original payment method (card/UPI/net banking) within 5-7 business days of approval. The amount may take a few additional days to reflect in your account depending on your bank.
- Original shipping charges (if any) are non-refundable, except where the return is due to our error (damaged, defective or incorrect item).
7. Non-Returnable / Non-Refundable Items
- Products that have been opened, used, or consumed (unless defective/damaged/incorrect).
- Products purchased during clearance/final sale, where explicitly marked as non-returnable.
- Gift cards and store credits, once issued.
8. Late or Missing Refunds
If you haven't received a refund within the timelines mentioned above, please first check with your bank or card issuer, as processing times can vary. If you still have concerns, please contact us with your order number and we will help track it down.
9. Contact Us
For any questions about cancellations, returns or refunds, please reach out via our Contact Us section or the Track Order page — we're happy to help.